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Cafe Coffee Machine Repair and service in Kuala Lumpur. Espresso machine repair in Malaysia. Technical support for espresso machines, espresso machine service, coffee machine service, coffee machine repairs & Coffee Machine Problems; look for us. Experience coffee machine technician and technical support, calibration, dialing, fix, repair
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Coffee Machine Service & Repair Book Service or Repair Service / Repair > Terms & What you should know Our Company Policy 1. We use real & original parts from Italy. We do not use fake, OEM, bootlegged/copied parts, recon / recondition (recycle old parts) from China. 2. Service is not repair. Service mentioned anywhere on this Website means maintenance to act as a pre-emptive action to avoid the machine from breaking down. 3. We do not repair 'Asian made machines'. This includes Europe brands but made in Asian countries. Why: We only have Italy parts, which may not be compatible. 4. All customers:, with exception of special cases 4.1. Full payment up front before we go; No terms, PD check or IOU. 4.2. No refund, if technician show up & you change your mind, or your machine is a scam machine. Scam machine means someone sold you a non-working or empty machine 5. Minimum fees of RM 150 for any onsite visit 6. Normal working hours only, Mon to Fri 10 am to 4 pm 7. Additional fees for special zones & special security clearance zones (ex: airports, army bases, factories, premises of sultan/minister/ambassador) Dropping off your machine 1. Full payment (or deposit) up front before we accept your machine 2. Upon completion of the service or repair, you can store your machine at our location up to 2 weeks for free 2.1 2 weeks to 2 months, you will be billed warehousing fee 2.2 After 3 months+ we will dispose of (throw away) your machine Things you should know 1. Coffee machine calibration requires roughly 1kg of fresh coffee beans, do prepare sufficient coffee beans 2. For steamer service/repair related, do ensure you have milk to test the steamer 3. Major parts like boiler, pump & board is expensive. Most people wont repair cause repair more expensive than the current value of the machine. 4. We do not have a contractor license, example: pull electrical wire from TNB DB box, laying of plumbing water pipes, hacking or cementing of bricks and walls, construction + repair cabinets. 5. We have the right to refuse service if (and not limited to): 5.1 Spillage in the machine, example: cooking oil, chemical, poison, curry, cement 5.2 Inside the machine contains: Dead human, dead animals, live animals, infestation of pest (termite, ants, roach, rats, insects, animals) |